Support Plan




S&P Communications is proud of our Service Department's accolades and we boast one of the most experienced technical staff in the industry. As such, our customers expect the job to be done quickly and done right the first time. Our radio repair turnaround time is 3-5 business days for contract maintenance customers and 5-7 days for non-contract customers. This is assuming the parts needed are in our stock. When parts must be ordered from the manufacturer to complete a repair, we estimate 7-10 business days if the parts are readily available in their inventory. These estimates are based upon the date the customer service department receives the radio for repair until it is complete and ready for customer delivery.

Mechanical failures for customers who operate repeater systems are deemed critical. When a customer requires system maintenance, it is our pleasure to provide a temporary repeater (as available) while the repeater is in the shop for service. It is also our policy to respond to a repeater system customer within four hours of notification. This policy raises the standard of service and provides a competitive distinction that many companies in the industry will not offer.

We do offer after-hours and emergency service and can make arrangements to meet customer demands on weekends, prior to the workday or after normal operating hours. These situations require manpower and present an overtime situation, so overtime rates will apply. We are additionally capable of providing equipment installations outside of normal weekday hours with prior approval and advanced scheduling.

After-hours service is available to any customer by calling our normal business phone numbers and following the prompts given regarding after-hours service. The on-call technician will then be paged to contact the customer regarding the issue.

Service appointments can be scheduled with the Customer Service Department from 8am to 5pm Monday through Friday at 210.656.5073 or 800.741.5073 (San Antonio) and 512.836.5129 or 888.836.5129 (Round Rock).

Our Service Department is unrivaled by our competitors. We do the best, most comprehensive work at the fairest prices. It is common for radio companies to provide a minimum standard of work in an effort to guarantee another service call. We understand how vital reliable communication is to the operation of your business. It is our goal to do the best job possible, the first time. The less we have to work on your equipment, the more the equipment is in service and the more value that equipment has for you.